Support

Work through these in order:

• Check photo permission. iOS Settings → BRoll King → Photos. If it is set to "None" or to a selected-photos list that excludes your clip, the picker will look empty.
• Wait for iCloud. A video stored in iCloud Photos has to download before it can be read. If it shows a cloud badge in Photos, open it there once and let it finish.
• Check the format. Standard iPhone recordings (H.264 or HEVC in .mov / .mp4) are what the app expects. A file from another device in an unusual codec may not open.
• Check that it has sound. Everything the app does starts from the audio track. A silent clip gives it nothing to work with.
• Check free space. Rendering writes a second copy of the video. If storage is nearly full, the import or the export will stop.

• Connection. Audio has to reach our server. On a weak or blocked connection the upload stalls — try again on Wi-Fi.
• Free allowance. Standard transcription is free for 30 minutes per month. If you have used the month's allowance, the app says so; either wait for the next month or use premium transcription, which spends credits.
• Difficult audio. Heavy background noise, distance from the microphone or several people talking over each other can defeat standard transcription. Premium transcription is noticeably better on messy audio.
• Long recordings. Very long files take a while. Leave the app in the foreground until it finishes rather than switching away.

If it fails repeatedly on a clip that plays back fine, send us the length and the error text.

Your balance is held on your account on our server, not on the device, so it should be identical on every phone you sign in to.

• Bought credits that haven't appeared. Purchases are confirmed with Apple before they are added. If the balance hasn't moved after a minute, close and reopen the app so it can re-check. Still missing? Send us the date and the Apple receipt.
• Credits spent on a job that failed. When a job fails on our side, its credits go back to your balance automatically. If you see a failure without a refund, tell us when it happened.
• Balance lower than expected. Generation is charged per item: AI video is charged per second, and regenerating an insert costs the same as generating it the first time. The cost of each action is on the pricing section.
• Signed into the wrong account. Credits belong to the account, so a second sign-in method (Apple instead of Google, or a different email) is a different balance. Check which one you are signed in as under Settings.

In the app: Settings → Delete Account, then confirm.

This is immediate and permanent. Your profile, your credit balance and your credit history are removed from our servers. Unused credits are forfeited and cannot be restored, so spend them first if you want to. Videos on your device are untouched — we never had a copy.

If you cannot open the app, email support@brollking.com from the address on the account and we will do it for you.

iPhone 11 or newer, running iOS 17 or later. The heavy lifting — transcription and media generation — happens on our servers, but cutting, compositing and exporting run on the phone, which is where the requirement comes from.

It is in development. Join the waitlist on the home page and you'll get one email the day it opens.

The render is a new file; your original recording is never modified or deleted. Go back into the project, change the cut list, and render again.

Stock clips come from Pexels and are used under the Pexels License, which allows commercial use with some restrictions. AI-generated media has no such licence attached, but you remain responsible for what you publish. The details are in the terms of use.

No. The full-resolution video never leaves your device. Only extracted audio is uploaded for transcription and it is deleted as soon as the job finishes — see the privacy policy.